IT Professional

Jamf Certified Tech – Aug 2020

Experience

Activision Blizzard Inc.
IT Desktop Support Senior – Oct 2019 to Present
Desktop Support Technician – May 2019 – Oct 2019

TEKsystems
Desktop Support Technician at Activision Blizzard Inc. – Aug 2018 – May 2019

RL Canning
Desktop IT Site Support at Honeywell International – July 2017 – Aug 2018

Trailer Park
Helpdesk Technician – Dec 2014 – July 2017

Pictage, Inc.
Systems Administrator – Aug 2013 – Dec 2014
Software Quality Assurance Engineer – Sep 2012 – Aug 2013
Customer Care Lead – Apr 2007 – Aug 2012

Skills

  • Jamf Pro – Certified Jamf Technician
  • Microsoft Office 365 – Account creation, application support, Sharepoint administration
  • Video Conferencing – Cisco Webex/Jabber, Zoom, Bluejeans Meetings, Skype
  • Ticketing Systems – Service Now, Zendesk, Salesforce
  • Hardware Support – Apple – macOS/iOS/iPadOS, Dell, Lenovo, HP, Razer
  • Executive Support – White glove service for VIP and C-Level users
  • Atlassian products – Confluence and Jira experience
  • Broadcom Applications – Symantec Endpoint Protection and Encryption application support