Logan Holliday

Senior IT Support

Experience

Activision Blizzard Inc.

IT Desktop Support Senior - Oct 2019 to Present

Desktop Support Technician - May 2019 – Oct 2019

TEKsystems

Desktop Support Technician at Activision Blizzard Inc. - Aug 2018 – May 2019

RL Canning

Desktop IT Site Support at Honeywell International - July 2017 – Aug 2018

Trailer Park

Helpdesk Technician - Dec 2014 – July 2017

Pictage, Inc.

Systems Administrator - Aug 2013 – Dec 2014

Software Quality Assurance Engineer - Sep 2012 – Aug 2013

Customer Care Lead - Apr 2007 – Aug 2012

Skills

Jamf Pro – Certified Jamf Technician

Microsoft Office 365 – Account creation, application support, Sharepoint administration

Video Conferencing – Cisco Webex/Jabber, Zoom, Bluejeans Meetings, Skype

Ticketing Systems – Service Now, Zendesk, Salesforce

Hardware Support – Apple – macOS/iOS/iPadOS, Dell, Lenovo, HP, Razer

Executive Support – White glove service for VIP and C-Level users

Atlassian products – Confluence and Jira experience

Broadcom Applications – Symantec Endpoint Protection and Encryption application support

Logan Holliday — [email protected]